Effective Date: May 7 2025
Your privacy matters to us.
At OttoFind, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. We believe in transparency and want you to feel confident and informed every step of the way. If you have any questions, we’re always here to help.
1. Introduction.
At OttoFind ("we," "us," "our"), we respect your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our car finding and brokering services across Canada.
We comply with all applicable privacy laws, including the Quebec Act respecting the protection of personal information in the private sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information we collect.
We collect personal information directly from you when you interact with us, including:
- Contact information: Name, phone number, email address, address.
- Car preferences: Desired make, model, features, budget, location.
- Transactional information: Communications, bookings, service usage history.
- Device information: IP address, browser type, and interaction with our website.
- Other information: Any additional details you provide voluntarily.
We collect only the personal information necessary to provide our services.
3. How we use your information.
We use your personal information for the following purposes:
- To provide and personalize our car finding and brokering services.
- To communicate with you regarding your requests, bookings, and updates.
- To match you with dealerships and brokers to negotiate on your behalf if requested.
- To improve our services and website experience.
- To comply with legal obligations and regulatory requirements.
We collect only the personal information necessary to provide our services.
4. How we share your information.
We may share your personal information with:
- Dealerships and trusted partners: To connect you with suitable cars, brokers and book test drives based on your preferences.
- Service providers: Companies that help us operate our business (e.g., hosting services, email communication platforms).
- Government authorities: Where required by law, regulation, subpoena, or court order.
We do not sell your personal information to third parties.
5. Consent.
By using our services and providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at hello@ottofind.ca.
6. Your rights.
You have the right to :
- Access the personal information we hold about you.
- Request corrections to your personal information.
- Withdraw your consent to the use of your information.
- Request the deletion of your personal information, subject to legal obligations.
- File a complaint with a privacy regulator if you believe your rights have been violated.
To exercise these rights, please contact us at hello@ottofind.ca.
7. Data retention.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
When personal information is no longer required, we securely delete or anonymize it.
8. Data security.
We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to take precautions when sharing your information online.
9. International transfers.
As our services and partners operate within Canada, your personal information is stored and processed in Canada. If we ever transfer information outside of Canada, we will ensure it is protected by appropriate safeguards and in compliance with applicable laws.
10. Cookies and tracking technologies.
Our website uses cookies and similar technologies to:
- Improve user experience.
- Analyze website traffic.
- Remember user preferences.
You may control or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.
11. Updates to this privacy policy.
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be posted on our website with the effective date.We encourage you to review this policy regularly.
12. Contact.
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact the OttoFind privacy and legal officer at hello@ottofind.ca.
