Effective Date: May 7 2025
Welcome to OttoFind.
We’re thrilled to have you here. These Terms of Service explain the rules and guidelines for using OttoFind’s website and services. We’ve done our best to keep things clear and straightforward so you can understand your rights and responsibilities. By using our platform, you're agreeing to these terms—thank you for trusting us on your car-finding journey.
1. Acceptance of terms.
By accessing and using our services, including our car finding and brokering services ("Services"), you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, please do not use our Services.
2. Services provided.
We offer a car finding and brokering service designed to help individuals locate, compare, and connect with car dealerships based on their preferences.
Our services include:
- Assisting in identifying vehicles that match your preferences.
- Connecting you with dealerships offering the vehicles.
- Helping book test drives if requested.
- Providing information and advice about available offers.
- Referring you to third-party professionals or partners who may assist with negotiation services.
We do not sell vehicles directly, we are not involved in the final sale process, and we do not sign contracts on behalf of customers. The decision to purchase, the evaluation of the vehicle, negotiation acceptance, and the signing of any documents are entirely the responsibility of the customer.
We act solely as an intermediary to assist with vehicle discovery and dealership connection. Negotiation services, if required, are offered through third-party providers.
3. Eligibility.
You must be at least 18 years old to use our Services.
By using our Services, you represent and warrant that you have the legal capacity to enter into these Terms.
4. User responsibilities.
When using our Services, you agree to:
- Provide accurate, complete, and current information.
- Use our Services for lawful purposes only.
- Not use our Services to engage in any misleading, fraudulent, or unlawful activities.
You are responsible for all activities conducted under your name or on your behalf.
5. No guarantee of purchase, pricing or vehicle condition.
While we strive to find the best options for you, we do not guarantee:
- That a specific vehicle, price, or promotion will be available.
- The final terms of any purchase or lease, which are negotiated directly between you and the dealership or third-party negotiation service.
- Any specific outcomes or savings resulting from third-party negotiations.
We may refer you to trusted partners who offer negotiation services, but we do not guarantee their results or take responsibility for their performance. You are solely responsible for reviewing all agreements and ensuring your satisfaction before signing.
We are not liable for any errors, omissions, or unfavorable terms contained within dealership contracts or documents.
You are responsible for personally inspecting the vehicle for any faults, damages, defects, or issues before signing any agreement or completing any purchase.
We strongly recommend that customers arrange for a thorough inspection of any vehicle, either personally or through a professional, before committing to a purchase. We are not responsible for the condition, quality, or performance of any vehicle you choose to purchase or lease.
Your decision to purchase, lease, or finance a vehicle is made independently and at your own risk.
6. Refund policy.
OttoFind’s paid plans are offered as a one-time service with no recurring fees. Once payment is made, you’ll receive the full service as described at the time of purchase. These services are not lifetime plans and do not include ongoing support or future services beyond the original scope. Each plan is intended for a single customer and may not be shared, transferred, or resold. The plan ends automatically once the agreed-upon service has been delivered or completed. Because this is a one-time service, no cancellations or refunds are issued after the work has begun, unless required by law.
6.1. Non-refundable services.
The following services are non-refundable once purchased:
- Car Matching Services (Free and paid plans): Whether matching one vehicle (free plan) or multiple vehicles (paid plan), once the matching process has begun (including research, outreach, or communications with dealerships), no refunds will be issued.
By purchasing our services, you acknowledge and agree that results may vary based on inventory availability, dealership policies, and market conditions, and that no specific savings, prices, or vehicle outcomes are guaranteed.
6.2. Limited exceptions.
Refunds may only be considered under the following rare circumstances, at our sole discretion:
- (A) If we are unable to initiate the matching or negotiation process within 5 business days of your completed purchase and submitted preferences. In this case, a full refund will be issued.
- (B) If you accidentally purchase a paid service more than once (duplicate charge) and notify us within 7 days. In this case, the refund will be processed, subject to a 5% processing fee to cover administrative costs.
6.3. How to request a refund.
To request a refund under the Limited exceptions outlined above:
- Contact our customer service team at hello@ottofind.ca within the applicable timeframe.
- Provide your full name, proof of purchase, and details about your request.
- Refund requests are reviewed within 10 business days.
We reserve the right to deny any refund request that does not meet the conditions set forth in this Policy.
6.4. Changes to this refund policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website.
7. Intellectual property.
All content, trademarks, graphics, logos, and service marks on our website and in our communications are the property of OttoFind or its licensors and are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works from our content without our prior written consent.
8. Limitation of liability.
To the fullest extent permitted by law:
-We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services.
- We are not responsible for any issues, defects, or problems with any vehicle you purchase, lease, or test drive.
- We are not responsible for the accuracy of dealership information, the condition of vehicles, dealership practices, financing terms, warranties, or any post-purchase disputes.
- We do not sign any contracts or documents on your behalf. You are solely responsible for verifying all terms and conditions before entering into any agreement with a dealership.
- Your decision to purchase, lease, or finance a vehicle is made independently and at your own risk.
Our total liability for any claims under these Terms is limited to the amount you paid us (if any) for the Services in the 12 months preceding the claim.
9. Disclaimer of warranties.
Our Services are provided "as is" and "as available" without any warranties, express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be uninterrupted, secure, or error-free.
10. Third-party services, recommendations and links.
Our website and communications may contain links to third-party websites (e.g., dealership sites).
We are not responsible for the content, policies, or practices of third-party websites, and accessing them is at your own risk.
In the course of providing our services, we may refer or suggest third-party providers, including but not limited to dealerships, car brokers, financial institutions, insurance companies, service shops (such as window tinting or accessories), or warranty providers.
These recommendations are provided solely for your convenience and do not constitute an endorsement, guarantee, or warranty of any third party's services, products, or performance.
You acknowledge and agree that we are not responsible or liable for:
- The quality, reliability, safety, legality, or performance of any third-party services or products.
- Any damages, losses, claims, or disputes that may arise out of your engagement with any third party.
You engage with any third-party service providers at your own risk, and you are solely responsible for conducting your own due diligence before proceeding with any transaction or agreement.
11. Privacy.
Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
12. Modifications to the services or terms.
We reserve the right to modify our Services or these Terms at any time. When we make changes, we will update the effective date and, if the changes are material, we will provide notice (e.g., via our website or by email).
Continued use of the Services after changes constitutes your acceptance of the updated Terms.
13. Termination.
We may terminate or suspend your access to our services at any time, without prior notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties.
14. Governing law.
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.
Any disputes arising out of or related to these Terms or the Services will be resolved in the courts located in Quebec, Canada.
15. Force majeure.
We are not liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control. These events may include, but are not limited to, natural disasters, extreme weather conditions, government actions, labor disputes, power failures, internet outages, or other disruptions beyond our control.
16. No agency relationship.
Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and OttoFind.
You agree that you have no authority to bind OttoFind in any respect, and that you act solely on your own behalf when entering into agreements with third parties, such as dealerships.
17. Entire agreement.
These Terms, along with our Privacy Policy, constitute the entire agreement between you and OttoFind regarding the use of our Services.
They supersede any prior or contemporaneous agreements, communications, and understandings, whether oral or written, relating to the subject matter herein.
18. Contact.
If you have any questions about these Terms, please contact the OttoFind privacy and legal officer at hello@ottofind.ca.
